Refund & Return Policy
Last Updated: September 2026
At Harvixa, we want our customers to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
1. Return Eligibility
A product may be eligible for return or replacement if:
– You received a damaged product.
– You received a defective product.
– You received a wrong product.
– The product received is significantly different from the product ordered.
The product should generally be unused and returned with its original packaging, tags, and accessories, where applicable.
2. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, customization, clearance, or other applicable reasons.
The return eligibility of each product may be mentioned on the product page.
3. Return Request
To request a return or replacement, please contact Harvixa with:
– Order number
– Customer name
– Contact number
– Reason for return
– Clear photographs or videos of the product, if requested
Our team will review the request and inform you about the next steps.
4. Return Time Period
Return or replacement requests should be made within the return period mentioned on the product page or order information.
Requests received after the applicable return period may not be accepted.
5. Replacement
If you receive a damaged, defective, or incorrect product, Harvixa may provide a replacement, subject to product availability and verification.
If the same product is unavailable, an alternative solution may be offered.
6. Refund
If a refund is approved, the refund amount will be processed according to the applicable refund terms.
Refunds may be issued to the original payment method or through another suitable method, depending on the payment method used for the order.
The time taken for the refund to appear in your account may depend on your bank or payment service provider.
7. Return Shipping
If the return is due to a damaged, defective, or incorrect product, Harvixa may provide instructions regarding the return shipping process.
For other types of returns, return shipping charges may apply where permitted.
8. Product Condition
Customers should ensure that returned products are properly packed and include the original packaging, tags, accessories, and other items supplied with the order, where applicable.
Products that are used, damaged after delivery, altered, or returned without required items may not be accepted.
9. Order Cancellation
Cancellation may be possible before the order is shipped.
Once an order has been shipped, cancellation may not be possible.
Please contact us as soon as possible if you want to cancel your order.
10. Contact Us
For any questions regarding returns, replacements, or refunds, please contact us:
Harvixa
Address: Gandhinagar 1 Main Road, Ravaray Krupa, Near Darshan School, Raiya Road, Rajkot – 360007, Gujarat, India
Phone: 8401832888
Email: harshachavda905@gmail.com
We appreciate your understanding and thank you for shopping with Harvixa.